Return & Refund Policy

If 15 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

In order to become eligible for a return or an exchange:

• The purchased item should be unused and in the same condition as you received it.
• The item must have its original packaging.
• If the item that you purchased was on a sale, then the item may not be eligible for a return/exchange.

Further, only such items are replaced by us (based on an exchange request) if such items are found defective or damaged.

You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.

For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.

To request a return, exchange or refund, email exports@fluxeximtraders.com or call +91-9160792960 with your order number and photographs of the item.